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  Well, this experience did not go how I expected it should go when contracting a fence for my yard. Firstly we contacted him to install a fence that would enclose the entirety of my property. He brought over pamphlets on the types of vinyl fence he offers which he orders from a separate company. We picked a fence with slats that had 2 inch gaps so our little dog won't be able to put his head through and escape. He assured us that our dog won't be able to escape, gave us a 2 week estimate time frame for install, and took our deposit to order the fence parts. In 2 weeks we tried contacting him leaving a voicemail (because he never answers his phone, I think he screens his calls) he EMAILED back that the fence was not ready yet. Left more voicemails and emailed him for the next 3 weeks to get status updates because he did not keep us informed throughout the process, nor answered his phone. Finally we had a tentative day for install, which BTW was forecasted for afternoon rain. I waited all day and he finally showed up about an hour before it started to pour down. He didn't knock on the door to let me know he was here, just went to the back and started laying all the fence parts out......then just left. No "I'll be back tomorrow" or any kind of explanation on why he was so late. Anyway, emailed him again and he replied he would be back on Saturday to finish the work. Showed up Saturday to finish the fence. Again, just went out back and started working without a hello. After fence was installed he left without putting on the gate. Said the concrete had to set before the gate was put in. Ok, understandable. Upon further inspection of the fence I realized it wasn't installed according to what we discussed or was planned. He installed the fence a full foot short of the back boundary of my yard. His measurements were definitely off. The vinyl fence isn't the best quality as well. The slats pop on at the bottom and the top instead of being insetted to the horizontal slats. I've had to pop a few back in already. He showed up a couple days later when we were not home and installed the gate which we noticed after we got home. We realized the gate was not wide enough to close the gap properly and was hanging at the fullest extension of the bolt. Then I got an email from him saying he would be in the neighborhood the next day, told me to put a check for the balance in my mailbox and he would swing by and pick it up. When I asked about why the fence was short of my property line or what was up with the gate he would not comment. Email silence. And guess what, my dog can get through the fence by the posts because the gap was larger than 2 inches! I know this because he decided to go out on a field trip exploring the neighborhood! I DO NOT recommend Superior Fence......unreliable, material does not meet expectations, communication is seriously lacking, and end product was not exactly what was contracted and planned. My opinion is he is inexperienced as a fence contractor without any sort of people skills. I suggest if you are looking for a fence contractor pass this one up and look around for someone else. I made the mistake of working with him because he was recommended by the builder's sales person. I should have listened to my gut and looked for someone else. 2 stars instead of 1 because there IS a fence installed and I'm hoping I can fix it to the standards I need it at, which of course is going to cost more money than the almost 5 grand I already dropped on it.
  
  UPDATE: Spring is here so time to turn back on my irrigation system. But guess what, Superior fence dug/drilled right through my main water pipes to my system!!!! Water was gushing out everywhere!!! This fence job keeps costing me more money! People, do your research and hire someone else that you've checked into. Read reviews, go by and look at their past work! Don't pick this company unless you want a huuuuge headache!!! Dropped to 1 star.

  Added April 07, 2017 by Melissa Tearne
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  This man definitely has communication problems. I'll try to keep my review short. Bottom line is DO NOT EVEN WASTE YOUR TIME WITH THIS COMPANY. We obtained three estimates for replacing our existing fence. Our last estimate was with Superior. They had installed the original fence some 12 years ago. He gave us a good estimate and we elected to go with him. We called him within an hour of getting the estimate. He told us the job would be done within a 2-3 week window.He was in a very big hurry to get our deposit on that Saturday evening, so we put it in the mail box as he requested. On March 11th he called and said the fence would be started on the 18th and would be completed on the 21st. On the 18th, my wife sent me text several times saying that he had not shown up. I called 3 times and left messages but never heard from him. The last message I left I expressed my concern about him not showing up, not returning my calls and him having our deposit. Upon arriving home Friday evening, I called him from my wife's phone and he answered right away. I was furious and hung up. After fuming all night and discussing the matter with my wife, I called him on Saturday morning and had to leave a message. The message was we decided to cancel the job and wanted our deposit back. I explained that we made this decision because of his lack of communication. Being concerned about my deposit, I called the county sheriff's office to see what I could do to insure I got my deposit back. The officer took my information and said he would get back to me.He called me back and said he left a message and informed me of my legal path. Within an hour, I received a text from the owner stating he put my deposit in the mail. He went on to whine about "the first time in 20 years of getting a call from the local police about a homeowner wanting their deposit back because a contractor is a day late starting a job". I simply replied this could have been avoided with communication.
  Now two weeks later and I still do not have my $1640. This man never intended on doing the job and never sent my deposit. As well, he never called Ms Utility to have my yard marked. He is a scam.

  Added December 18, 2016 by Bill B